Terms and conditions

General Terms and Conditions (GTC)

of Lobo Fashion GmbH

1. Scope

These General Terms and Conditions (GTC) apply to all orders placed by consumers (§ 13 BGB) via our online shop www.lobokids.com with the:

Lobo Fashion GmbH
c/o IP-Management #5674
Ludwig-Erhard-Str. 18
20459 Hamburg
Germany


Email: office@lobofashion.de

Phone: +49 621 58674641


HRB 746429, District Court Mannheim
VAT ID: DE361045378

2. Contracting Party and Conclusion of Contract

The purchase contract is concluded with Lobo Fashion GmbH. The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order. By clicking the order button, you submit a binding offer. The contract is concluded when we accept your order with an order confirmation by email.

3. Prices and Payment Terms

All prices are in euros including VAT and plus shipping costs. Available payment methods:

  • Credit card (Visa, Mastercard, American Express)
  • PayPal
  • Klarna (invoice, immediate transfer, installment)
  • Shopify Payments
  • Apple Pay / Google Pay

Payment is due upon conclusion of the contract. We reserve the right to limit certain methods depending on the order value.

4. Delivery

Delivery is available within Germany and selected EU countries:

  • Germany: 2–4 business days
  • EU: 5–8 business days

Details at Shipping & Delivery.

Important: If a shipment is returned to us due to incorrect address information, refusal of acceptance, or failure to collect it from a pickup location, we reserve the right to pass on the return fee of €4.00 charged by DHL.

5. Retention of Title

Goods remain our property until fully paid.

6. Right of Withdrawal

Consumers are entitled to a statutory right of withdrawal. See our Cancellation Policy for more information.

7. Returns

Please register returns via our Returns Portal.
Unregistered returns will not be processed. Return shipping costs are borne by the customer unless otherwise agreed.

8. Contract Language and Storage

Contract language is German. The contract text is not stored permanently. Please save your order data yourself.

9. Warranty

Legal warranty rights apply. Contact: customercare@lobokids.com

10. Liability

We are fully liable for damages to life, body, or health and for intent or gross negligence. In the event of slight negligence, liability is limited to essential contractual obligations and foreseeable damages typical for the contract.

11. Online Dispute Resolution

The EU Commission provides an ODR platform:
https://ec.europa.eu/consumers/odr
Our email: office@lobofashion.de
We are not obligated or willing to participate in dispute resolution procedures before a consumer arbitration board.

12. Applicable Law

German law applies, excluding UN purchase law. Mandatory consumer protection regulations in your country remain unaffected.

13. Final Provisions

Should any provision of these GTC be invalid, the validity of the remaining provisions shall remain unaffected. Statutory law applies in place of the invalid provision.